I switched to AT&T UVerse after having Time Warner Cable forever. I wanted the awesome capabilities of recording 4 channels at once and remoting into my DVR and all the other amazing things you can do with it.
My service was great for a few months, and then I started having problems...the service light went OUT and the broadband light flashed red at me. This means, that in the middle of a TV show, the TV FREEZES for minutes at a time (and the Internet service also goes out). I was missing chunks of shows!
Now, I can understand if you don't know how to fix it. Just tell me--or at least pretend to do something. Here's where I get really angry, irate, in fact...
I had a repair guy named Chris come to my house, and all he did was replace the box. He didn't even bother to wait until the TV came back on. At first, I thought he was going to his truck, but then, he never returned. I got to put the new wireless codes into my computers, and move all the stuff back into place... Of course, it didn't fix the problem, so I had to call them back out. He came EARLY (not in the time frame I chose so I could be there, I mean, a girl's gotta work), so I had to tell the lady on the line very firmly that I expected better service than I was getting. She said if he was available, he'd come back. I told her not good enough, that he'd better be sure to return during the appointment window given. It's a 5-hour window! THE SAME GUY came back, and this time, he said he put a tube on the line because (get this) the signal was TOO strong. How can that be a bad thing? Turns out, he did nothing.
So, I called again! This time the guy called me early again, an hour-and-a-half early, and told me he was on my way. I told him he'd have to come back around 4 because I was in Dallas, and I set the appointment from 4-9 because I knew I wouldn't be home. He said, "you're right, and I'll be there around 4, but I'll call you before I come." HE NEVER SHOWED OR CALLED.
Needless to say, I was LIVID at this point. Now, I'm a pretty easy-going person, pretty laid back and chill. But, this got my blood boiling! I spoke to a supervisor, rescheduled and told him I was on the verge of cancelling my service. He offered me a $50 credit (big deal, I paid for months of bad service) and offered me no guarantee that the guy would show up again this time. I told him it was unacceptable that AT&T could do business in this manner. If I were a manager, I would make sure my employee showed up to do the work, or I would go and make sure the customer was satisfied. I guess I got blacklisted by AT&T. The next appointment time, the guy called, and said he was on his way, showed up, and called for reinforcements! The dude was there about 2 hours working, which was nice. I mean, I'm cool if there is actual work being done to try to fix it and not just a 5-minute house call.
So, everything was working when the two guys left, and I was impressed. They didn't treat me like an idiot woman, were polite, and explained everything to me. Unfortunately, the service was not working again the next morning, so I'm reluctant to advise anyone to use AT&T Uverse at this point.
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