Bouncing House Friend

Yes, this is the title for a company in Fort Worth. No, it doesn't really make any sense. I'm not lying, here's the website: http://www.bouncinghousefriend.com/

So, my sister puts a deposit on a lovely bounce house with a basketball goal and water slide for my niece's 3-year-old birthday party.  It looks like this:

Pretty awesome.  I know they didn't have these things when I was a kid or you'd have never gotten me out of one.

She called 3 times during the week to confirm the time the company would be there. They reassured her they would arrive around 7 a.m. She asked if they needed directions, and they said, "no, we know where that is." Okay, fine.

So, you'd expect them to be on time, right?  I mean, she's confirmed the time, and she's worked really hard on a party to entertain a bunch of toddlers and tiny kids, right?!?  I arrived at 9.  The party started at 10.  Still no bounce house.  10 is ever closing approaching...my sister calls again...they seemed to have "lost" her reservation, and they'd be right out.  After 10, we still have NO bounce house.  How frustrating.  So, we open gifts, shove food down people, and do some crafts--mostly bracelet making, which is okay because there were only 2 boys at the party, and they were pretty young.

In the meantime, my sister has called them twice more--once it went straight to voicemail, and the next time, they said they were heading to Waco.  WACO!  Why?  They said that is what my sister told them.  Yeah.  She doesn't know where the party is.  Whatever.  She finally got them on the right track, and they arrived a little after 11--over 4 hours late.

This is unacceptable customer service.  I mean, is it acceptable to serve me lunch at 5 when I was there at 1?  Not at all.

On the upside, the kids had a blast, and so did I after the kids left--I had to test out the bounce house.  Unfortunately, I did not take a swimsuit, so the water slide was off limits for me.

The pick up was supposed to be at 6.  They finally took it away at 7:20.  I would highly recommend you steer clear of this ridiculous company:  Bouncing House Friend.